Refund Policy

All fees are generally non-refundable except as expressly set forth in this Refund Policy, required by applicable law, or otherwise agreed by the Company in writing.

Fees are charged in advance for access to the Service for the applicable billing period. Payments grant access to the platform and applicable plan features; they do not guarantee any particular enforcement outcome, decision accuracy, or business result.

The Company may consider a refund, credit, or adjustment in its sole discretion for:

• Verified billing errors (for example, duplicate charges).
• Verified unauthorized charges (subject to reasonable investigation and verification).
• Material Service outages attributable solely to the Company that prevent use of paid features for a substantial portion of the billing period.

• Usage already consumed (including protected actions already executed).
• Fees for partial billing periods, downgrades, or unused capacity, except where required by law.
• Issues caused by your configuration, prompts, policies, integrations, workflows, automations, or third-party systems.
• Claims based on disagreement with enforcement outcomes, decision accuracy, or suitability for a particular use case.
• Approval delays, pending WARN decisions, or timeouts (approval timing is not a refund basis).
• Requests submitted outside a reasonable time after the charge.

If you believe you were billed incorrectly, you must submit a dispute request before initiating a chargeback. Chargebacks and payment reversals may result in immediate suspension or termination of access to the Service.

Refunds or credits, if any, will be issued to the original payment method when possible, subject to payment processor rules.

Please contact support@aisafegate.com with your account email, the invoice or charge identifier (if available), and a brief explanation.

The Company may request additional information reasonably necessary to evaluate the request. Any decision to grant a refund, credit, or adjustment is made by the Company in its sole discretion, except where required by applicable law.